Customer Success Manager

First, what we’re actually doing Suger helps revenue teams sell more effectively by simplifying the workflows required to buy and sell through cloud marketplaces. We make it easier for our customers to transact, manage, and grow deals across AWS, Azure, Google Cloud, Alibaba, Oracle and Snowflake, creating a smoother buying experience for their customers. We’ve grown quickly by becoming the end-to-end orchestration system for the fastest growing sales channel (B2B Cloud Marketplaces) leveraging AI and integrations with core systems. Today, we work with over 250 B2B customers, ranging from large enterprises like Snowflake and Intel to fast-growing startups like Glean and Vanta. Why this role exists Our customers rely on Suger for mission-critical revenue workflows, and Customer Success plays a central role in ensuring these workflows are implemented correctly, adopted fully, and scaled intelligently. As a Customer Success Manager, you will own the full customer implementation lifecycle and act as the primary driver of customer enablement, adoption, and long-term success. This role sits at the intersection of: Implementation ownership Customer training and enablement AI-driven execution and product learning You will not only onboard customers - you will teach both customers and Suger’s AI agents how to execute cloud marketplace workflows effectively, ensuring learnings are captured, systematized, and reused at scale. This is a hands-on, technical, and systems-oriented role designed for someone who enjoys building repeatable processes and shaping how a product learns from real customer behavior. We work in a hybrid model with 4 days per week in our Downtown Vancouver office.