Job Description
The General Manager (GM) is responsible for overall store performance, team leadership, and operational excellence. The GM leads by example, follows all RPM and Domino’s policies 100% of the time, and holds the team accountable to the same standards. This role drives results through people development, food safety, customer service, and financial performance.
KEY RESPONSIBILITIES
• Lead, train, coach, and develop Team Members using RPM training tools.
• Foster a positive, high-energy culture that values accountability and teamwork.
• Ensure compliance with all RPM, Domino’s, safety, security, and health department standards.
• Deliver consistent product quality, service, and store image.
• Manage sales, labor, inventory, cash handling, scheduling, and forecasting.
• Execute local store marketing and represent RPM as a Brand Ambassador.
• Uphold and represent RPM and Domino’s brand standards.
• Support scheduling, labor management, attendance, and punctuality.
• Resolve customer and Team Member concerns with a sense of ownership.
• Operate all store equipment, including ovens and food preparation tools.
• Demonstrate effective time management and multi-tasking skills.
• Maintain a positive, fun, and engaging environment for Customers and Team Members.
• Work a schedule of 40 plus hours a week based on business needs, including nights, weekends, and holidays.
QUALIFICATIONS
• AM4 or prior General Manager with District Manager approval and good standing.
• General Manager in Training Program completion or equivalent required.
• Proven success in a high-volume environment.
• Strong math, technology, and leadership skills.
• Ability to pass background and drug screening.
• Required food safety certification per local regulations.
PHYSICAL REQUIREMENTS
• Ability to stand and walk for extended periods on tiled surfaces.
• Ability to lift and carry up to 25 pounds; occasional lifting up to 50 pounds with assistance.
• Frequent bending, reaching, and stretching; occasional crouching and climbing.
• Ability to work at stations 36"–48" high and reach shelves up to 72".
• Operate standard kitchen equipment and office tools.
• May be required to drive for deliveries or local marketing
FLSA CLASSIFICATION
This position is classified as Exempt under the Fair Labor Standards Act (FLSA).
EEO STATEMENT
RPM Pizza is an Equal Opportunity Employer and does not discriminate based on any legally protected status.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
