Job Description
ABOUT THE ROLE
•Health, Safety & Compliance : Ensure compliance with hotel policies, hygiene standards, workplace safety, and sanitation procedures for brand audits, health inspections (HACCP), and internal quality assessments.
•Operational Management : Manage the operations for all sections, by cooperate with Front Office, Engineering also Pest Control to follow up defect issue and room status.
•Quality Assurance & Guest Experience : Maintain high guest satisfaction scores related to cleanliness and room condition, for VIP rooms, long-stay guests, and special events to receive heartfelt attention and preparation.
•Team Leadership & Development : Prepare manpower planning based on occupancy and operational needs by promote teamwork, discipline, and positive working culture.
•Financial & Inventory Control : Manage housekeeping expenses, supplies, inventory and support cost-saving and sustainability initiatives without compromising service quality.
YOUR SKILLS & EXPERIENCES
•Minimum 3 years of experience in housekeeping leadership within hotel industry.
•Strong leadership, communication, and organizational skills.
•Good understanding of housekeeping operations including pest control, international hotel standards, HACCP, Brand Audits, and Sustainability Actions.
•High Integrity and Innovative.
- Fast-paced hotel restaurant environment.
- Standing for extended periods.
- May be exposed to varying temperatures and noise levels.
