Collections Specialist

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us: 1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care 2. We believe in technology as an enabler 3. We’re driven by helping customers attain better outcomes This position is part of the HomeMade team.  About HomeMade HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams. Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds. By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others. To find out more, visit https://homemadesupport.com.au/ About the role   An exciting opportunity exists for a permanent full-time Collections Specialist to join our Customer Collections team.    Reporting to the Collections Team Leader, you will be responsible for delivering effective collections and account management support to Support at Home customers. You will manage outstanding customer balances, including co-contributions, personal contributions, and overspends, while maintaining positive customer relationships through professional and empathetic communication. The role also involves reconciling customer accounts, investigating billing discrepancies, and completing related administrative and financial activities to ensure account accuracy, compliance, and timely collection of funds.