Job Description
What you will be doing:
- Welcome guests in a warm, professional, and engaging manner.
- Assist guests with printing, copying, scanning, faxing, and other business services.
- Provide support with computer workstations, internet access, and office equipment.
- Coordinate shipping and receiving of guest packages through approved carriers.
- Answer guest inquiries and provide information regarding hotel services, amenities, and local attractions.
- Maintain cleanliness, organization, and presentation of the Business Center at all times.
- Ensure all business equipment is functioning properly and report maintenance concerns promptly.
- Monitor and replenish office supplies and inventory.
- Process guest charges accurately using the hotel's property management system.
- Maintain confidentiality of guest information and business documents.
- Follow all hotel safety, security, and privacy procedures.
- Work collaboratively with Front Office, Concierge, Bell Services, and other hotel departments to ensure seamless guest experiences.
- Perform additional duties as assigned.
Qualifications:
- Previous customer service or hospitality experience preferred.
- Previous office, administrative, or business center experience is an asset.
- Strong computer proficiency, including Microsoft Office applications.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask while maintaining professionalism under pressure.
- Ability to work independently with minimal supervision.
- Flexible schedule, including evenings, weekends, and holidays.
- Must be able to stand for extended periods and occasionally lift up to 25 pounds.
Skills & Competencies:
- Luxury guest service
- Professional communication
- Computer and office equipment proficiency
- Problem-solving
- Organization and time management
- Attention to detail
- Teamwork and collaboration
- Confidentiality and discretion
- Adaptability
- Positive attitude
Hourly Rate: $29.24 USD
Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#LI-KK2
#AlohaOrchid
